000000;">Did you know? Our surgery is also open for pre-booked appointments on Mondays and Thursday evenings from 6.30pm until 8pm. 000000;">December 2015 Newsletter - Information for our patients
If your doctor regularly prescribes for you, he/she may feel it is appropriate to offer the facility to allow you to obtain further supplies of your medication without arranging further appointments.
Request your prescriptions using the prescription request form at the counter
Tick the boxes on previous prescription and hand to Reception
By post - If you wish this to be sent to you please include a stamped addressed envelope
For your own health and well-being and to ensure an accurate and efficient service it is important to order your medication in plenty of time.
If you need repeat medication urgently, when the surgery is closed, please contact your local community pharmacy. Click here to Find a Local Pharmacy
Why does my prescription take 3 days?
The surgery receives around 200 prescription requests every day, often with multiple items on each request. Our prescription clerk has to check your medical records to ensure that your medication request is on your repeat prescription, then forward the request to the your Doctor. When your usual Doctor is in, between clinics, they will double check the medication to ensure it is still appropriate for you and that you are in date for any reviews and tests relating to your medication. Only then can they forward the prescription according to your request. This process is place for your safety.
Delays may occur if your medication request is not on your repeat prescription or if your medication request is different from what your Doctor has prescribed for you or if your Doctor wishes to change your medication.
Urgent prescription requests are requests for medication which you need within 24 hours to prevent you becoming severely unwell. Urgent medications include; epileptic medication, insulin, inhalers for lung conditions, emergency contraception and EpiPen for anaphylaxis.
Urgent prescription requests must be submitted by 12:00 for collection at 18:00 the same day. Requests received after 12:00 will be processed the following day.
Urgent prescription requests are not requests for medication which has been ordered late. Routine requests submitted as Urgent requests will be reviewed by a Doctor, and if appropriate rejected or only part issued. You should allow 72 hours (3 working days) for routine repeat prescription requests.
It is your responsibility to ensure that your repeat prescription request is ordered in plenty of time. Urgent requests for medication that is available over the counter will not be processed as Urgent; it will be processed as a Routine request. This is not the receptionist’s decision: please respect them.
Urgent requests are monitored and recorded on your records. Urgent repeat requests may result in you receiving a letter from the surgery, to identify the cause for repeated Urgent requests, and try to assist you to manage your medication better.
Weekends and Bank Holidays Urgent prescription requests can be requested by contacting 111, who will assess the urgency of your request and direct you to the appropriate service. By the end of the next working day, the 11 service will inform your GP of any treatment or medication you have received.
If your pharmacist orders your prescriptions for you (known as ‘managed repeats’) please be aware that the pharmacist does NOT have access to your medical records.
This means they don’t know when your medications have been altered. If you get the wrong medication e.g. being issued medications you no longer need or at an incorrect dose, this can be harmful. It can also lead to unnecessary waste.
As a practice we would NOT recommend this system. Please speak to your GP if you need to discuss this further.
The NHS prescription charge is a flat-rate amount, which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
If you require four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
You can find further information about prescription exemptions and fees on the NHS website
Please allow 3 working days, for your request to be processed. Any problems please telephone the surgery.
Repeat requests can not be taken over phone but you can make a repeat request through any of the following methods:
Send by post. If you wish this to be sent to you please include a stamped addressed envelope
Dapdune House Surgery is now using the NHS Electronic Prescription Service. What does this mean to you?
From the 7th of January 2016, if you have signed up for the EPS service, you will no longer be given a green prescription form by the Doctor. Instead your prescription will be sent electronically to the Pharmacy you have chosen.
If you would like to know more or would like to sign up click here
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