Making and Cancelling Appointments

We would like patients to be seen by their usual doctor. This will help to ensure that the GP you consult is familiar with your medical history.

Appointments and cancellations can be made:

• in person
• by telephone
• online using our internet booking service
• by automated telephone booking service
  

If calling, please try to avoid our peak times, e.g. early morning and early afternoons, particularly after Bank Holiday weekends.

The online and automated telephone booking service are both available 24 hours a day, 7 days a week.

Telephone Appointments

You are no longer be able to book a same day telephone call with a GP for a routine matter.

Telephone consultations for non-urgent matters will be treated similarly to routine appointments, the receptionist will add you to the telephone list of your usual doctor when they are next available.

This is to enable our GPs to deal with urgent cases more promptly.

If you have a telephone appointment booked with your GP please ensure you are in a position to take the call. 

Failure to attend

Please give us as much notice as possible when cancelling your appointment. Due to the inability to offer late cancellations to other patients, less than 24 hrs notice may result in that appointment being considered a failure to attend. 

Late attendance of 5 minutes for a routine appointment and 10 minutes for any other appointment may result in you being asked to rebook, and that appointment being considered a failure to attend.

Dapdune GP's normal weekly schedule

All Dapdune patients have been allocated a named, accountable GP. If you wish to know who your named, accountable GP is, please ask at reception. This does not change your right to request a consultation with any GP in the practice.

Appointments Online

Appointments can be booked or cancelled online, please see our Online Services  page for more information.

Automated Telephone Booking Service

Our automated telephone appointment booking service can be accessed via the surgery telephone number by selecting the appropriate option. Please ensure that your contact telephone numbers are up-to-date.

Home Visits

Home visits are intended only for the very ill or housebound. Doctors conduct home visits before 13:00. To enable the Doctor to plan your visit all requests for home visits are to be made BEFORE 10 AM. Requests made after this time may be put on the following days visits list.

When requesting a visit, please give the receptionist as much information as possible, e.g. patient name, age address to be visited and telephone number.

The receptionist will ask for details of symptoms so that an estimation of the urgency can be made by the Doctor. The Doctor will then phone back to make further arrangements.

SMS Reminders

We run an appointment reminder service via mobile phone SMS text message. A confirmation SMS will be sent when you first book an appointment with a doctor and another SMS as a reminder 48 hours before the appointment. Please inform the surgery if you wish to opt out of this service.

In order to run the above service effectively could you please ensure your mobile phone number is up to date. You can inform us of any changes to your Contact details by submitting the following online form;

Online Record Update Form 

Anyone who is about to or who has recently become 16 should register their own mobile phone number at the surgery. This can be done by printing and completing the following form and bringing it with you to the surgery;

Change of contact details form